Terms of Service

These Terms of Service ("Terms") govern the use of the Quatro7 platform, provided by CIA LIGHT ILUMINAÇÃO LTDA ("Quatro7", "we"), located at Rua Gustavo Halfpap, 566 — Brusque/SC — 88353-315 — Brazil. By creating an account or using the platform, you ("Customer") agree to these Terms.

1. Service description

Quatro7 is a customer-service and CRM platform that lets businesses send and receive messages, organize team-based support and manage their communication channels, operating on top of Meta's WhatsApp Business Cloud API. The platform may include automation, sales funnel, reporting and integration features, depending on the contracted plan.

2. Eligibility and account

• The service is intended for legal entities and for individuals over 18 with authority to represent the business;
• The Customer is responsible for keeping access credentials confidential and for all activity in their account;
• The Customer must provide truthful information and keep it up to date.

3. Acceptable use and compliance with Meta policies

When using the official channels, the Customer agrees to fully comply with Meta and WhatsApp policies, including the WhatsApp Business Policy, the Meta Platform Policy and the WhatsApp Business Messaging Policy. The service must not be used to:

• Send spam, unsolicited messages or messages without the recipients' opt-in (consent);
• Engage in fraud, phishing, harassment, hate speech or any unlawful activity;
• Violate third-party rights, including intellectual property and privacy;
• Attempt to bypass technical, security or compliance limits of the platform.

4. Customer responsibilities regarding contact data

The Customer is the controller of its contacts' data and represents that it has an adequate legal basis and consent to communicate with them through the enabled channels. Quatro7 acts as a processor, handling that data per the Customer's instructions and our Privacy Policy.

5. Plans, payment and term

Where applicable, use of the platform is subject to payment of the fees of the contracted plan. Non-payment may lead to suspension or termination of access. Any conversation charges billed by Meta follow Meta's own pricing and rules.

6. Intellectual property

The platform, its brand, code and content are owned by Quatro7. These Terms do not transfer any intellectual-property rights to the Customer, other than a limited license to use the service during the term of the contract. Data and content entered by the Customer remain owned by the Customer.

7. Availability and support

We use reasonable efforts to keep the platform available and secure, but the service may experience interruptions for maintenance or due to factors beyond our control (including Meta outages). Support is provided through the channels communicated to the Customer.

8. Suspension and termination

We may suspend or terminate access in case of violation of these Terms, of Meta policies, of non-payment or of legal determination. The Customer may close its account at any time. After termination, data is handled per our Privacy Policy and the Data Deletion page.

9. Disclaimer and limitation of liability

The service is provided "as is". To the maximum extent permitted by law, Quatro7 is not liable for indirect damages, lost profits or for unavailability caused by third parties (including Meta). Quatro7's total liability, where applicable, is limited to the amounts actually paid by the Customer in the 12 months preceding the event.

10. Indemnification

The Customer agrees to indemnify Quatro7 for losses arising from misuse of the platform or breach of these Terms or of Meta policies.

11. Changes to the Terms

We may update these Terms from time to time. The date at the top indicates the current version. Continued use after an update constitutes acceptance of the new Terms.

12. Governing law and venue

These Terms are governed by the laws of Brazil. The courts of the district of Brusque/SC are elected to settle disputes, waiving any other, however privileged.

13. Contact